Privacy policy
1. INTRODUCTION
1.1. This policy (together with our Website Terms of Use, Buyer Terms and Other Important Terms (the “Terms”) and any other documents referred to in it) describes our practices for collecting, maintaining, protecting and disclosing personal data that we may collect from you or that you may provide when you visit the MADAMVOYAGE Platform. This policy applies to the personal data collected through our website, regardless of the country in which you are located.
1.2. Account holders, users and visitors of the MADAMVOYAGE Platform or owners of Personal Data collected by us (each, “you”) should read the following carefully to understand our policies and practices for processing and storing your personal data.
1.3. By providing any Personal Data to us, you consent to the practices described in this Policy. You may withdraw this consent at any time by contacting support@madamvoyage.com
2. DATA WE MAY COLLECT ABOUT YOU
2.1. We collect and use different types of data from and about you including:
(a) Personal data or information that could be reasonably used to directly or indirectly identify you, such as your name, postal address, email address, telephone number, user name or other similar identifier.
(b) Non-personal data that does not directly or indirectly reveal your identity or directly relate to an identified individual, such as statistics, or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal data. For example, we may aggregate personal data to calculate the percentage of users accessing a specific website feature or to perform data analytics activities.
(c) Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, or operating system and platform.
(d) Non-personal details about your website interactions, including the full Uniform Resource Locators (URLs), clickstream to, through, and from our Website (including date and time), products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.
2.2. If we combine or connect non-personal, technical, or demographic data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal data.
3. HOW WE MAY COLLECT DATA ABOUT YOU
3.1. We use different methods to collect data from and about you including through:
(a) Direct interactions. You may give us information about you by filling in forms on our Platform or by corresponding with us by phone, e-mail, surveys or otherwise. This includes information you provide when you create an account, subscribe to our service, search for a consultancy service, message a consultant or participate in discussion boards or other social media functions on our Platform, and when you report a problem with our MADAMVOYAGE Platform.
(b) Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns as specified above. We collect this information by using cookies, server logs,] and other similar technologies.
(c) Third parties or publicly available sources. We may receive information about you if you visit other websites employing our cookies or from third parties including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, data brokers, or aggregators.
(d) User contributions. You also may provide information for us to publish or display ("post") on public areas of our Platform or to transmit to other Platform users or third parties (collectively, "User Contributions"). You submit User Contributions for posting and transmission to others at your own risk. Although [we limit access to certain pages/you may set certain privacy settings for User Contributions by logging into your account profile], please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of any Website users with whom you choose to share your User Contributions. Therefore, we cannot and do not guarantee that unauthorized persons will not view your User Contributions.
4. USES MADE OF THE INFORMATION
4.1. We will only use your personal information when the applicable law allows us to. Most commonly, we will use your personal data in the following circumstances:
(a) Where we need it to fulfil a contractual obligation, such as fulfilling your orders with MADAMVOYAGE Partner Retailers;
(b) Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
(c) Where we need to comply with a legal or regulatory obligation.
(d) For certain direct marketing communications, we may rely on our legitimate interest to contact you directly via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at privacy@madamvoyage.com.
4.2. Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your information. Please contact us privacy@madamvoyage.com if you need details about the specific legal ground we are relying on to process your personal information.
4.3. We use information held, including Personal Data, in the following manner:
(a) to ensure that content from our Platform is presented in the most effective manner for you and for your computer;
(b) to provide you with information, products or services and support that you request from us, and to otherwise carry out our obligations arising from any contracts entered into between you and us;
(c) to provide you with information, products or services which we feel may interest you, where you have consented to be contacted for such purposes;
(d) to allow you to participate in interactive features of our service, when you choose to do so;
(e) to notify you about changes to our services;
(f) to investigate any complaints relating to the use of our MADAMVOYAGE Platform or any suspected unlawful activities;
(g) to comply with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
(h) to fulfil the purposes for which you provided the data or that were described when it was collected;
(i) to administer our website or Platform and conduct internal operations, including for troubleshooting, data analysis, testing, research, statistical, and survey purposes;
(j) to measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant understanding to you;
(k) to make suggestions and recommendations to you and other users of our website or Platform about goods or services that may be of interest to them; and
(l) to carry out whatever else is reasonable or related to or in connection with the above and our provision of goods and/or services to you.
(m) We may use non-personal data for any business purpose.
5. DISCLOSURE OF YOUR INFORMATION
5.1. We may disclose your Personal Data to:
(a) any MADAMVOYAGE Partner Retailer whose products you order, make an enquiry with regard to or express an interest in;
(b) business partners, suppliers, service providers, sub-contractors, and other third parties we us for the purposes of supporting our business operations, providing products or services that you request from us, fulfilling our contractual obligations to you or processing any payments in connection with your use of the Platform;
(c) to comply with any court order, law or legal process, including responding to any government or regulatory request;
(d) to the prospective seller or buyer of any business or assets that we are seeking to purchase or sell;
(e) to a buyer or other successor in the event of merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, where one of the transferred assets is the personal data we hold;
(f) to other organisations or public authorities for the purposes of cybersecurity, fraud protection, credit risk reduction or protecting the rights, property and safety of our business, its employees, our customers and others.
(g) We may also disclose your Personal Data to a governmental or regulatory body, law enforcement, or other authorities, in order to enforce our terms of use for the Platform, to cooperate with any direction, request or order from such parties or to report any suspected unlawful activity.
(h) We may share non-personal data without restriction.
6. CONSENT TO PERSONAL DATA TRANSFER
6.1. While MADAMVOYAGE is established in the European Union, some MADAMVOYAGE Partner Retailers may be located outside in a third country. The Personal Data that we collect may be processed, transferred or stored, in and to a country outside of your own, with privacy laws that may differ in some aspects from those applicable in your country or territories.
6.2. Where you are a resident of a country in the European Economic Area (“EEA”), this may mean that your Personal Data is processed, transferred or stored, in and to a jurisdiction that is outside of the EEA. Such jurisdictions may include territories that are not subject to a European Commission adequacy decision, meaning they are not recognised by the European Commission as providing the same privacy protections as in the EEA. Where this is the case, will only transfer your data to such a jurisdiction if, following a risk assessment, we are convinced of the absence of any local federal or state laws that may permit public authorities access to your data, such as for surveillance or investigative reasons.
6.3. Where we are satisfied of the absence of any federal or state laws impinging on your data rights, we further ensure that any data transfer we execute is protected by additional technical, organisational and contractual measures. For example, where we transfer your personal data to a third party established in a non-EEA jurisdiction, we have contractual measures in place with MADAMVOYAGE Partner Retailers requiring those parties to abide by EU GDPR and to provide you a means of legal redress. Similarly, we may choose to encrypt or pseudonymise any data that we transfer.
7. CONSENT
7.1. By providing your Personal Data to us, you consent to the collection, use and disclosure of your Data by us for the purposes set out in this privacy policy (“Purposes”).
7.2. Where any Personal Data relates to a third party, you represent and warrant that the Personal Data is up-to-date, complete, and accurate and that you have obtained the third party’s prior consent for our collection, use and disclosure of their Personal Data for the Purposes. You agree that you shall promptly provide us with written evidence of such consent upon demand by us.
7.3. Each use of our services by you shall constitute a fresh agreement for us to collect, use and disclose the Personal Data in accordance with this privacy policy.
7.4. You may withdraw your consent and request us to stop using and/or disclosing your Personal Data for any or all of the Purposes by submitting your request to us in writing to privacy@madamvoyage.com. Should you withdraw your consent to the collection, use or disclosure of your Personal Data, it may impact our ability to proceed with your transactions, agreements or interactions with us. Prior to you exercising your choice to withdraw your consent or to object to out processing we will inform you of the consequences of the withdrawal of your consent. Please note that your withdrawal of consent will not prevent us from exercising our legal rights (including any remedies) or undertaking any steps as we may be entitled to at law.
8. ACCESS, CORRECTION & DELETION
8.1. Any access request may be subject to a fee of an administrative fee at our rates then in force to meet our costs in providing you with details of the information we hold about you.
8.2. In the event that you wish to access, correct, update or delete any Personal Data held in our records, please send an email to privacy@madamvotyage.com detailing your user account information and the Personal Data concerned. In certain cases, Personal Data may also be corrected or updated via the Platform.
8.3. We will respond to requests regarding access, correction and/or deletion as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so except where we are exempted from doing so under any applicable legislation.
9. JURISDICTION-SPECIFIC RIGHTS
9.1. Depending on the jurisdiction in which you are located, you may possess additional rights with regard to your personal information. You may have the right to:
(a) Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
(b) Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information in the following scenarios: (a) if you want us to establish the information's accuracy; (b) where our use of the information is unlawful but you do not want us to erase it; (c) where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.
(c) Request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
(d) Withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
9.2. In the event that you wish to exercise any such rights, please send an email to privacy@madamvoyage.com detailing your user account information, the Personal Data concerned and the right you wish to exercise.
10. ACCURACY
10.1. We endeavour to ensure that all decisions involving your Personal Data are based upon accurate and timely information. However, we rely on you to disclose all relevant information to us and to inform us of any changes in your Personal Data. As such, please disclose all relevant information necessary for us to provide services to you and ensure all information submitted to us is up-to-date, complete, and accurate. Kindly inform us promptly if there are any changes in your Personal Data.
11. RETENTION
11.1. We may retain your Personal Data for at least five (5) years, or such other longer or shorter period as may be necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. We will cease to retain your Personal Data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the Personal Data was collected, and is no longer necessary for legal or business purposes.
12. THIRD PARTY POLICIES
12.1. Our Platform may, from time to time, contain links to and from the websites of our partner networks, business partners and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Data to these websites.
13. DATA INTERMEDIARY
13.1. Where we process your Personal Data as a data intermediary or processor on behalf of a third party, we will process your Personal Data in accordance with the instructions of the third party and shall use it only for the purposes agreed between you and the third party. All such Personal Data will be protected and retained in accordance with this privacy policy and the terms any applicable legislation.
13.2. We will take steps to inform the third party of any requests, complaints or questions that you may have regarding such Personal Data.
14. CHANGES TO OUR PRIVACY POLICY
14.1. Any changes we may make to our privacy policy in the future will be posted on our Platform and, where appropriate, notified to you by e-mail.
15. CONTACT
15.1. Questions, comments and requests regarding this privacy policy are welcome and should be addressed to our Data Protection Officer as support@madamvoyage.com.
1.1. This policy (together with our Website Terms of Use, Buyer Terms and Other Important Terms (the “Terms”) and any other documents referred to in it) describes our practices for collecting, maintaining, protecting and disclosing personal data that we may collect from you or that you may provide when you visit the MADAMVOYAGE Platform. This policy applies to the personal data collected through our website, regardless of the country in which you are located.
1.2. Account holders, users and visitors of the MADAMVOYAGE Platform or owners of Personal Data collected by us (each, “you”) should read the following carefully to understand our policies and practices for processing and storing your personal data.
1.3. By providing any Personal Data to us, you consent to the practices described in this Policy. You may withdraw this consent at any time by contacting support@madamvoyage.com
2. DATA WE MAY COLLECT ABOUT YOU
2.1. We collect and use different types of data from and about you including:
(a) Personal data or information that could be reasonably used to directly or indirectly identify you, such as your name, postal address, email address, telephone number, user name or other similar identifier.
(b) Non-personal data that does not directly or indirectly reveal your identity or directly relate to an identified individual, such as statistics, or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal data. For example, we may aggregate personal data to calculate the percentage of users accessing a specific website feature or to perform data analytics activities.
(c) Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, or operating system and platform.
(d) Non-personal details about your website interactions, including the full Uniform Resource Locators (URLs), clickstream to, through, and from our Website (including date and time), products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.
2.2. If we combine or connect non-personal, technical, or demographic data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal data.
3. HOW WE MAY COLLECT DATA ABOUT YOU
3.1. We use different methods to collect data from and about you including through:
(a) Direct interactions. You may give us information about you by filling in forms on our Platform or by corresponding with us by phone, e-mail, surveys or otherwise. This includes information you provide when you create an account, subscribe to our service, search for a consultancy service, message a consultant or participate in discussion boards or other social media functions on our Platform, and when you report a problem with our MADAMVOYAGE Platform.
(b) Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns as specified above. We collect this information by using cookies, server logs,] and other similar technologies.
(c) Third parties or publicly available sources. We may receive information about you if you visit other websites employing our cookies or from third parties including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, data brokers, or aggregators.
(d) User contributions. You also may provide information for us to publish or display ("post") on public areas of our Platform or to transmit to other Platform users or third parties (collectively, "User Contributions"). You submit User Contributions for posting and transmission to others at your own risk. Although [we limit access to certain pages/you may set certain privacy settings for User Contributions by logging into your account profile], please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of any Website users with whom you choose to share your User Contributions. Therefore, we cannot and do not guarantee that unauthorized persons will not view your User Contributions.
4. USES MADE OF THE INFORMATION
4.1. We will only use your personal information when the applicable law allows us to. Most commonly, we will use your personal data in the following circumstances:
(a) Where we need it to fulfil a contractual obligation, such as fulfilling your orders with MADAMVOYAGE Partner Retailers;
(b) Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
(c) Where we need to comply with a legal or regulatory obligation.
(d) For certain direct marketing communications, we may rely on our legitimate interest to contact you directly via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at privacy@madamvoyage.com.
4.2. Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your information. Please contact us privacy@madamvoyage.com if you need details about the specific legal ground we are relying on to process your personal information.
4.3. We use information held, including Personal Data, in the following manner:
(a) to ensure that content from our Platform is presented in the most effective manner for you and for your computer;
(b) to provide you with information, products or services and support that you request from us, and to otherwise carry out our obligations arising from any contracts entered into between you and us;
(c) to provide you with information, products or services which we feel may interest you, where you have consented to be contacted for such purposes;
(d) to allow you to participate in interactive features of our service, when you choose to do so;
(e) to notify you about changes to our services;
(f) to investigate any complaints relating to the use of our MADAMVOYAGE Platform or any suspected unlawful activities;
(g) to comply with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
(h) to fulfil the purposes for which you provided the data or that were described when it was collected;
(i) to administer our website or Platform and conduct internal operations, including for troubleshooting, data analysis, testing, research, statistical, and survey purposes;
(j) to measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant understanding to you;
(k) to make suggestions and recommendations to you and other users of our website or Platform about goods or services that may be of interest to them; and
(l) to carry out whatever else is reasonable or related to or in connection with the above and our provision of goods and/or services to you.
(m) We may use non-personal data for any business purpose.
5. DISCLOSURE OF YOUR INFORMATION
5.1. We may disclose your Personal Data to:
(a) any MADAMVOYAGE Partner Retailer whose products you order, make an enquiry with regard to or express an interest in;
(b) business partners, suppliers, service providers, sub-contractors, and other third parties we us for the purposes of supporting our business operations, providing products or services that you request from us, fulfilling our contractual obligations to you or processing any payments in connection with your use of the Platform;
(c) to comply with any court order, law or legal process, including responding to any government or regulatory request;
(d) to the prospective seller or buyer of any business or assets that we are seeking to purchase or sell;
(e) to a buyer or other successor in the event of merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, where one of the transferred assets is the personal data we hold;
(f) to other organisations or public authorities for the purposes of cybersecurity, fraud protection, credit risk reduction or protecting the rights, property and safety of our business, its employees, our customers and others.
(g) We may also disclose your Personal Data to a governmental or regulatory body, law enforcement, or other authorities, in order to enforce our terms of use for the Platform, to cooperate with any direction, request or order from such parties or to report any suspected unlawful activity.
(h) We may share non-personal data without restriction.
6. CONSENT TO PERSONAL DATA TRANSFER
6.1. While MADAMVOYAGE is established in the European Union, some MADAMVOYAGE Partner Retailers may be located outside in a third country. The Personal Data that we collect may be processed, transferred or stored, in and to a country outside of your own, with privacy laws that may differ in some aspects from those applicable in your country or territories.
6.2. Where you are a resident of a country in the European Economic Area (“EEA”), this may mean that your Personal Data is processed, transferred or stored, in and to a jurisdiction that is outside of the EEA. Such jurisdictions may include territories that are not subject to a European Commission adequacy decision, meaning they are not recognised by the European Commission as providing the same privacy protections as in the EEA. Where this is the case, will only transfer your data to such a jurisdiction if, following a risk assessment, we are convinced of the absence of any local federal or state laws that may permit public authorities access to your data, such as for surveillance or investigative reasons.
6.3. Where we are satisfied of the absence of any federal or state laws impinging on your data rights, we further ensure that any data transfer we execute is protected by additional technical, organisational and contractual measures. For example, where we transfer your personal data to a third party established in a non-EEA jurisdiction, we have contractual measures in place with MADAMVOYAGE Partner Retailers requiring those parties to abide by EU GDPR and to provide you a means of legal redress. Similarly, we may choose to encrypt or pseudonymise any data that we transfer.
7. CONSENT
7.1. By providing your Personal Data to us, you consent to the collection, use and disclosure of your Data by us for the purposes set out in this privacy policy (“Purposes”).
7.2. Where any Personal Data relates to a third party, you represent and warrant that the Personal Data is up-to-date, complete, and accurate and that you have obtained the third party’s prior consent for our collection, use and disclosure of their Personal Data for the Purposes. You agree that you shall promptly provide us with written evidence of such consent upon demand by us.
7.3. Each use of our services by you shall constitute a fresh agreement for us to collect, use and disclose the Personal Data in accordance with this privacy policy.
7.4. You may withdraw your consent and request us to stop using and/or disclosing your Personal Data for any or all of the Purposes by submitting your request to us in writing to privacy@madamvoyage.com. Should you withdraw your consent to the collection, use or disclosure of your Personal Data, it may impact our ability to proceed with your transactions, agreements or interactions with us. Prior to you exercising your choice to withdraw your consent or to object to out processing we will inform you of the consequences of the withdrawal of your consent. Please note that your withdrawal of consent will not prevent us from exercising our legal rights (including any remedies) or undertaking any steps as we may be entitled to at law.
8. ACCESS, CORRECTION & DELETION
8.1. Any access request may be subject to a fee of an administrative fee at our rates then in force to meet our costs in providing you with details of the information we hold about you.
8.2. In the event that you wish to access, correct, update or delete any Personal Data held in our records, please send an email to privacy@madamvotyage.com detailing your user account information and the Personal Data concerned. In certain cases, Personal Data may also be corrected or updated via the Platform.
8.3. We will respond to requests regarding access, correction and/or deletion as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so except where we are exempted from doing so under any applicable legislation.
9. JURISDICTION-SPECIFIC RIGHTS
9.1. Depending on the jurisdiction in which you are located, you may possess additional rights with regard to your personal information. You may have the right to:
(a) Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
(b) Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information in the following scenarios: (a) if you want us to establish the information's accuracy; (b) where our use of the information is unlawful but you do not want us to erase it; (c) where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.
(c) Request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
(d) Withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
9.2. In the event that you wish to exercise any such rights, please send an email to privacy@madamvoyage.com detailing your user account information, the Personal Data concerned and the right you wish to exercise.
10. ACCURACY
10.1. We endeavour to ensure that all decisions involving your Personal Data are based upon accurate and timely information. However, we rely on you to disclose all relevant information to us and to inform us of any changes in your Personal Data. As such, please disclose all relevant information necessary for us to provide services to you and ensure all information submitted to us is up-to-date, complete, and accurate. Kindly inform us promptly if there are any changes in your Personal Data.
11. RETENTION
11.1. We may retain your Personal Data for at least five (5) years, or such other longer or shorter period as may be necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. We will cease to retain your Personal Data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the Personal Data was collected, and is no longer necessary for legal or business purposes.
12. THIRD PARTY POLICIES
12.1. Our Platform may, from time to time, contain links to and from the websites of our partner networks, business partners and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Data to these websites.
13. DATA INTERMEDIARY
13.1. Where we process your Personal Data as a data intermediary or processor on behalf of a third party, we will process your Personal Data in accordance with the instructions of the third party and shall use it only for the purposes agreed between you and the third party. All such Personal Data will be protected and retained in accordance with this privacy policy and the terms any applicable legislation.
13.2. We will take steps to inform the third party of any requests, complaints or questions that you may have regarding such Personal Data.
14. CHANGES TO OUR PRIVACY POLICY
14.1. Any changes we may make to our privacy policy in the future will be posted on our Platform and, where appropriate, notified to you by e-mail.
15. CONTACT
15.1. Questions, comments and requests regarding this privacy policy are welcome and should be addressed to our Data Protection Officer as support@madamvoyage.com.
Last Updated: 17 September 2022